5 Indispensable Ways An ALPR System Reduces Vehicle-Related Crimes Download My  Guide

ALPR Service And Support

Reliable Resolutions With ELSAG

At ELSAG, we take our role in helping to keep your community safe seriously. That's why ALPR service and support is always available when you need it – 365 days of the year.

No matter the situation or source of the problem with our ALPR systems, we provide a quick and complete resolution, even if it's on our dime.

We offer ongoing IT support to keep your ALPR system remaining in perfect working order through our warranty program, which features levels of service and support depending on your needs.

Click here to send our warranty team an Email.

ALPR Service And Support: Features

  • ELSAG's help desk is always on, offering 24/7 ALPR system service and support. Simply fill out a service ticket and it goes into a queue for processing.
  • Our warranty program features SLAs, with levels of customer support depending on your needs. We offer full coverage for the first year of your purchase, so you don't have to worry about dealing with unexpected repair costs in year one.
  • Even if you don't purchase a support warranty plan, we'll still repair issues on an individual basis for a one-time fee.

Tech That's Tailor-Made

When you work with ELSAG, you're not simply purchasing a static piece of hardware or software. You're gaining a dynamic, flexible and highly customizable ALPR system with which we make continuous improvements based on customer feedback.

If an officer or IT manager thinks up a new feature, we'll figure out how to build it, rigorously test it and roll out the beneficial changes to the greater user base.

Tech That's Tailor-Made

ALPR Service And Support: Benefits

Budget Assistance
  • Budget Assistance

    We educate you on the ROI and how to deploy your system in your agency for maximum efficiency. We also provide you with information and visibility into available grant options.

Technical Training
  • Technical Training

    Our team is with you from day one. Our dedicated field team will be on-site for installation and training to ensure that everything operates properly and the users have confidence in using the system.

IT Management
  • IT Management

    The ALPR data can be hosted on your IT hardware, at your site or ELSAG can offer cloud-based hosted solutions. A cloud-based solution takes the IT management out of your day-to-day operations and places it under the watchful eye of ELSAG's support team.

Your Mission Is Our Mission

We know your department needs meaningful and measurable ways to positively impact community safety. At ELSAG, we are passionate about creating an ethical, accurate and instant means of ALPR data delivery. 

Through continuous technological development, reliable 24/7 system support and compliant, real-time data captures, you're equipped with the most efficient and effective ALPR technology available.

Discover How Simple It Is To Implement And Maintain Your ALPR System Contact An  ALPR Technology Specialist